Management Services

Real People,   REAL HELP.....    
  

Hands-on Management, the way you want it done.

People Helping Others’ commitment to providing outstanding service is illustrated by our customer-focused policies.   Compare these to other property management companies, and we’re confident you will find our level of service is unmatched.

TENANT PLACEMENT:  It all starts with finding a quality Resident.   We combine our stringent screening process with a comprehensive marketing program to ensure we attract the Residents you want in your property.

Screening Process - We verify income, credit history, and rental history.   Employers and previous landlords are contacted to verify all information.   Income should be between 2 and 3 times the rent to qualify.   We pull a detailed credit report that provides information about evictions, bad checks and public records (often debts to prior landlords) in addition to the basic credit history and credit score.   We work fast on this, usually approving or denying within 24 hours.  The Owner is contacted, unless otherwise instructed, for final approval of all applicants.

Promoting Your Property - We utilize multiple avenues for promoting your property.   Relocation services, military housing offices, tenant placement companies, the Multiple Listing Service and various internet sites all receive information on your property. This is done FREE OF CHARGE!   Optional advertising in the Union-Tribune, San Diego Reader and other publications is available at Owners expense.   Through our contracts with these companies, your property is advertised at a significantly reduced rate from what you would pay on your own. 

RENTAL AGREEMENT:  We set the tone from day one by clearly communicating our high expectations to new Residents when they move in.

First, we go over the terms of the Lease with them, item by item.  We utilize the most current rental contracts approved by the California Association of Realtors.   These contracts go a long way in protecting the interest of property owners. 

Next, each new Resident is given a “Move-In Package” that contains everything a new Resident needs to know about living in your property.  Included in the Move-in Package are Move-in Procedures and Instructions, House Rules, Maintenance Request Form, Resident Maintenance Responsibilities, Safety Addendums, as well as any property specific addendums (such as lead paint disclosure, etc).

PROPERTY INSPECTIONS:  Thorough property inspections are key to defending Owners interests.  We conduct the following inspection schedule to give you peace of mind.

Initial Inspection - Your property is thoroughly inspected at the time it is placed under our management.  All property features and amenities are inventoried and captured in our computer database.  

Tenant Change Inspection - Before any new Resident moves in, the property condition is documented.    This same process is repeated when a Resident moves out.  This process is very effective in preventing security deposit disputes and maximizing reimbursement for Resident caused damages.

Periodic Inspections - We routinely conduct exterior inspections and notify Residents of any deficiencies.  If needed, we give proper notice to tenants and conduct interior inspections as well.  This can be valuable in catching small problems before they become big (and possibly expensive) ones.  

Neighbor Watch - Upon assuming management of your property, we introduce ourselves to your neighbors, provide them with our contact information and ask that they notify us with any concerns.

RESIDENT RETENTION:   Wise Property Managers know that the best way to deliver maximum profits to Owners is through content Residents.   We know how valuable a good Resident can be and how expensive a vacant unit can be.   With this in mind, we strive to treat all Residents with respect and integrity.   The best way to do this is with:

Quick Response - We can be contacted 24 hours a day, 7 days a week to handle emergencies.  Our pool of reliable service people fix problems quickly and at a reasonable cost.

Friendly, Service Oriented Staff - All of us here at People Helping Others "walks the talk" on customer service to our tenants.   We have learned over the years that being patient and treating tenants fairly produces long-lasting positive relationships.

ACCOUNTING:  As Owners of investment property ourselves, we appreciate the importance of on-time, accurate accounting and prompt funds disbursement. 

Computerized Statements - Our advanced property management software program produces easy to read, accurate monthly and year-end reports of all expenses and income.   Owner’s funds are mailed along with these reports each month.  We also attach copies of all invoices for any work performed.   This service is provided to you absolutely FREE!

Trust Account - We maintain a trust account in which all funds received are deposited and all disbursements are made.   What’s the cost to you for maintaining the account?  Zero.   This service is also FREE!

MORE SERVICE FOR LESS:  This is the cornerstone of our business philosophy.   We truly believe that we offer a unique service option to property owners.

Low Fees - Our monthly management fees are among the lowest in the industry, only 8% of collected rents for a single unit property.  Multiple units are managed for even less depending on condition and difficulty of management.  Our Resident lease up fee of only 20% is waived for the first change of Residents of your property.  Do the math and you’ll agree, no other property management company offers so much service for so little price!

No Hidden Charges - 

No Charge for monthly and year-end statements.
No Charge for mailings or phone calls.
No Charge for maintaining a client trust account.
No Charge for bill payment service.
No Charge for coordinating routine repairs and maintenance.
No Charge for initial set-up of your account.
No minimum monthly fees!   Unlike many property management companies, we only receive payment when your property is rented.

OTHER SERVICES:

State-of-the-art Web Site - This website is updated DAILY!  Prospective Residents can view pictures of your property, print a map to find your property, and even obtain an application to rent.   This is an invaluable tool in attracting the ever growing, tech-savvy population of Renters. 

Office Hours / Showings - Our office is open 9am to 5pm Monday through Friday.   We schedule appointments to show your property 7 days a week, and can be reached for emergencies 24 / 7.

Access to Free Legal Advice - Through our Real Estate Attorney, your questions are answered quickly and accurately.

Specialty - Residential Property Management.  This is our specialty!!  We don’t allow any other activities, like Sales or Financing, to occupy too much of our time.  In fact, we only do Real Estate Sales for our existing Management Clients.   Our primary focus has always been, and will always be on Property Management!

CALL OUR OFFICE TODAY!        .... or e-mail us:

                (619) 282-5400                                       CONTACT

* We are constantly striving to improve our services.  As such, this information is subject to change without notice.